Privacy Policy | Reclaim Medical

Effective Date: September 28, 2026

Reclaim Medical™ is operated by BioBond Labs LLC (“Reclaim Medical,” “Reclaim,” “we,” “us,” or “our”). We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit ReclaimMedical.co, interact with Reclaim Medical, or use links provided through our website.

1. Reclaim Medical’s Role

Reclaim Medical provides marketing, referral, informational, and administrative support.

Reclaim Medical is not a medical practice and does not provide medical care, diagnose medical conditions, prescribe medications, interpret laboratory results, or make treatment decisions.

When you choose to pursue a medical service through Reclaim Medical, you may be directed to National Telehealth Providers, a technology and administrative platform that connects patients with independent licensed healthcare professionals.

All clinical evaluations, diagnoses, treatment decisions, prescriptions, laboratory requirements, and medical-record responsibilities are handled by the independent licensed healthcare professionals and clinical entities involved in your care.

Information you provide after leaving ReclaimMedical.co and entering a clinical platform, patient portal, pharmacy website, laboratory website, or other third-party service is governed by that service’s own privacy practices and terms.

2. Information We May Collect

We may collect information that you voluntarily provide to us, including:

Name
Email address
Telephone number
General contact or inquiry information
Information submitted through website contact forms
Business or administrative correspondence
Other information you choose to provide directly to Reclaim Medical

We may also automatically receive technical information when you use our website, such as:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Approximate geographic information
Date and time of website activity
General interaction and usage information

This information may be collected through cookies, analytics tools, hosting technologies, or similar website technologies.

3. Medical and Health Information

ReclaimMedical.co is not intended to be used to submit medical records, medical histories, laboratory results, prescription information, diagnoses, treatment information, or other protected health information (“PHI”).

Patients should provide medical and clinical information only through the secure patient intake and patient-portal systems provided for that purpose.

Reclaim Medical is not authorized through its ordinary partner role to access patient medical records.

In limited circumstances, Reclaim Medical may become incidentally aware of PHI. Where applicable, Reclaim Medical handles such information in accordance with its contractual obligations, HIPAA, HITECH, and applicable privacy and security requirements.

Please do not send sensitive medical information through ordinary email, social media, general website contact forms, or other non-clinical Reclaim Medical communication channels.

4. How We Use Information

We may use information collected through ReclaimMedical.co to:

Operate, maintain, and improve the website
Respond to questions and business inquiries
Help users locate appropriate services or intake links
Provide administrative or customer-service assistance within Reclaim Medical’s permitted role
Communicate regarding website services, programs, or updates
Analyze website usage and performance
Maintain website security
Prevent fraud, abuse, or misuse
Comply with legal and regulatory obligations
Protect the rights, safety, and property of Reclaim Medical, our users, and others

We do not use information submitted to Reclaim Medical to make medical or prescribing decisions.

5. Clinical Services and Patient Portals

Clinical services accessed through Reclaim Medical are provided by independent licensed healthcare professionals using third-party clinical technology and administrative platforms.

When you click a service or medication intake link, you may leave ReclaimMedical.co and enter a separate secure platform.

That platform may collect information including:

Medical history
Current symptoms
Medications
Laboratory information
Identification documents
Payment information
Health questionnaires
Appointment information
Medical records
Provider communications

Reclaim Medical does not control the clinical provider’s medical records, clinical decisions, or provider-patient communications.

National Telehealth Providers states that its platform operates using HIPAA-compliant safeguards, including encryption and access controls. National Telehealth Providers

6. Pharmacies, Laboratories, and Other Third Parties

Services accessed through Reclaim Medical may involve independent:

Healthcare providers
Pharmacies
Laboratories
Payment processors
Technology platforms
Fulfillment providers
Other healthcare-related service providers

These third parties operate independently and may collect or receive information necessary to provide their services.

Their privacy practices, security practices, terms, and legal obligations are governed by their own policies and applicable law.

Reclaim Medical does not control how independent healthcare providers, pharmacies, laboratories, or other third parties maintain their records.

7. Website Service Providers

We may use third-party companies to help operate ReclaimMedical.co, including services for:

Website hosting
Website analytics
Communications
Security
Form processing
Technical support
Marketing
Advertising
Performance measurement

These providers may process limited information necessary to perform services on our behalf.

We expect service providers acting on our behalf to use information only for authorized purposes and to maintain appropriate safeguards.

8. Cookies and Similar Technologies

ReclaimMedical.co may use cookies and similar technologies to:

Keep the website functioning properly
Understand how visitors use the website
Measure website performance
Remember preferences
Improve navigation and user experience
Measure marketing or advertising performance

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some parts of the website function.

Where required by law, consent options may be provided for certain categories of cookies or tracking technologies.

9. Communications

If you provide your email address or telephone number, we may use it to respond to your inquiry or provide information you requested.

Clinical questions, medication questions, treatment questions, side-effect concerns, laboratory questions, or other medical matters should be directed to your treating healthcare provider through the appropriate patient portal or clinical support channel.

Reclaim Medical administrative communications do not constitute medical advice.

10. Information Sharing

We may disclose personal information when reasonably necessary to:

Provide requested administrative services
Operate and support our website
Work with contracted service providers
Facilitate your requested connection to a service provider
Prevent fraud or misuse
Protect legal rights or safety
Comply with applicable law, regulation, subpoena, court order, or lawful governmental request
Respond to a business transaction such as a merger, acquisition, restructuring, or sale of assets

We do not authorize the disclosure of patient medical information for unrelated commercial purposes.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information under our control.

However, no internet transmission, website, electronic communication, or data-storage system can be guaranteed to be completely secure.

You are responsible for protecting passwords, account credentials, and devices used to access third-party patient portals.

12. Children’s Privacy

ReclaimMedical.co is intended primarily for adults seeking information about healthcare services.

We do not knowingly use this website to solicit personal information directly from children.

Family-care services may involve minors, but information regarding a minor’s healthcare should be provided only through the appropriate secure clinical platform by a parent, guardian, or other authorized individual.

13. Your Privacy Rights

Depending on where you live, applicable law may provide rights regarding your personal information, which may include the right to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion of certain information
Request information regarding certain disclosures
Limit or object to certain processing
Withdraw consent where processing is based on consent

These rights are subject to applicable law and may not apply in every circumstance.

Requests involving medical records maintained by a healthcare provider or clinical platform should be directed to that provider or platform rather than Reclaim Medical.

14. Third-Party Links

ReclaimMedical.co contains links to websites and platforms that Reclaim Medical does not own or control.

This may include patient portals, clinical intake systems, pharmacies, laboratories, payment providers, and other healthcare services.

Once you leave ReclaimMedical.co, this Privacy Policy no longer governs information collected by the destination website.

We encourage you to review the privacy policy and terms of any third-party service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised effective date.

Your continued use of ReclaimMedical.co following an update constitutes acknowledgment of the revised policy to the extent permitted by law.

16. Contact Us

Questions about this Privacy Policy or Reclaim Medical’s privacy practices may be directed to:

Reclaim Medical™
Operated by BioBond Labs LLC
501 Horizons Drive
Marquette, MI 49855

Email: admin@reclaimmedical.co
Website: ReclaimMedical.co

For questions regarding medical records, clinical care, prescriptions, laboratory results, or treatment decisions, please contact your treating provider through the appropriate patient portal or clinical support channel.