Information We May Collect

​

We may collect information you choose to provide, such as support messages, phone inquiries, email communications, account-related questions, customer service requests, or information submitted through connected third-party workflows.

​

Private Program Assessment

The Reclaim Program Assessment on this website is designed as a non-diagnostic routing tool. It does not ask for your name, email address, phone number, date of birth, or physical address on the assessment page. Your answers are used to guide your next step on the website and point you toward program paths that may be worth exploring.

The assessment does not diagnose, treat, determine eligibility, authorize prescriptions, or create a provider-patient relationship.

​

How Information May Be Used

​

Information may be used to:

• Respond to support requests.

• Operate and improve the website.

• Route users to appropriate program paths.

• Help users access connected shop, portal, payment, clinical, or product workflows.

• Maintain website security.

• Understand general website performance.

• Support administrative business operations.

• Comply with applicable legal, regulatory, contractual, or operational obligations.

 

Third-Party Clinical, Payment, and Product Workflows

​

When you continue from Reclaim Medical to a shop, portal, payment, clinical, prescription, laboratory, pharmacy, fulfillment, or patient-support workflow, information may be collected and handled by third-party service providers, clinical partners, payment processors, platform vendors, pharmacies, laboratories, or other operational partners.

​

Those third parties may have their own privacy policies, consent forms, terms, and data practices. Reclaim Medical is not responsible for the privacy practices of third-party websites, platforms, portals, or services that it does not control.

​

Cookies, Analytics, and Tracking

​

The website may use standard tools that help measure performance, traffic, page behavior, technical function, and user experience. These tools may collect information such as device type, browser type, pages visited, referring pages, approximate location, and interaction data.

​

Health-related websites should handle tracking carefully. Reclaim Medical may adjust tracking, analytics, or advertising tools as backend workflows, compliance requirements, and privacy considerations are finalized.

​

How Information May Be Shared

​

Information may be shared with service providers, technology vendors, payment processors, clinical partners, pharmacies, laboratories, fulfillment providers, legal or compliance advisors, or other parties as needed to operate the site, respond to requests, provide requested services, comply with law, protect rights and safety, or support business operations.

​

We do not intend to sell personal information submitted through the website.

​

Security

​

We use reasonable administrative, technical, and operational safeguards appropriate to the nature of the information involved. No website, platform, transmission method, or electronic system can be guaranteed to be completely secure.

​

Data Retention

​

Information may be retained for as long as reasonably necessary to operate the website, respond to requests, support business operations, comply with legal or contractual obligations, resolve disputes, and maintain records.

​

Children’s Privacy

​

Reclaim Medical is intended for adults. The website is not intended for children or minors. We do not knowingly collect personal information from children.

​

Your Choices

You may choose not to provide information through the website. You may also contact Reclaim Medical with privacy-related questions or customer support requests.

​

Changes to This Policy

This Privacy Policy may be updated from time to time. The updated version will be posted on this page with a revised “Last updated” date.

​

Contact

​

For customer support or privacy-related questions, call:

(888) 564-8808

​

Last updated: May 2026